DRAFT FOR LEGAL REVIEW — not final
This is a working draft prepared from AIMER's verified data inventory and current production implementation. It is provided for legal review, is not legal advice, and is not yet in force. Qualified legal counsel must review and approve it before it becomes binding.
DRAFT FOR LEGAL REVIEW. These terms govern the use of AIMER, the AI Employee service for businesses. They are prepared strictly from the actual production build and AIMER's verified data inventory, are provided for legal review, and are not yet in force.
1. About the service and these terms
AIMER provides an AI-powered assistant ("AI Employee") that businesses configure to serve their own customers via chat, bookings, reminders and follow-ups. These terms form the agreement between the business customer (the account holder) and AIMER. The service is intended for business use (B2B). The legal entity name, registered address and signing details are to be confirmed at legal review.
2. Accounts, roles and responsibilities
Account holders must provide accurate registration information and keep credentials secure. Each business operates in its own isolated workspace (tenant) with role-based access: Owner, Admin, Manager, Agent and Viewer. The customer is responsible for activity in its workspace, including the actions of invited team members and the permissions it assigns. The workspace Owner controls billing, data export and account deletion.
3. Free trial
New workspaces start with a free 14-day trial. No payment card is required. The trial includes Starter-level limits (1 AI Employee, 500 conversations per month), enforced server-side. When the trial ends, paid features pause until a subscription is started; the workspace data is preserved.
4. Subscriptions, billing and payment
Paid plans are Starter and Professional, with monthly or yearly billing, purchased through Stripe's hosted checkout; Enterprise is available via contact with sales. Displayed prices are in SEK and exclude VAT; final commercial pricing is confirmed at launch and subject to legal review. Only the workspace Owner can start a checkout or manage the subscription. AIMER never stores card numbers - payment card data is handled solely by Stripe. If a subscription is cancelled or ends, the workspace reverts to trial-level limits and data is preserved.
5. Usage limits and fair use
Each plan includes server-enforced limits (number of AI Employees and conversations per month). Limits are checked by the platform and cannot be lifted by client-side changes. Customers must not circumvent or attempt to circumvent usage limits, rate limits or plan restrictions.
6. Acceptable use
The service must not be used for unlawful, harmful, deceptive or abusive purposes; to attempt access to other tenants' data or the platform's administrative functions; to probe, disrupt or overload the service; or to submit knowledge-base content the customer has no right to use. The customer is responsible for ensuring its use of the AI Employee towards its own end-customers complies with applicable law, including the GDPR and consumer-protection rules.
7. Customer data, privacy and the DPA
For personal data the customer processes about its end-customers through the service, the customer is the data controller and AIMER is the data processor under the Data Processing Agreement (/legal/dpa). AIMER's own processing of account, billing and platform data is described in the Privacy Policy (/legal/privacy). Account holders can export and delete their data directly in the app under Settings.
8. AI-generated content and human oversight
AI Employee responses are generated automatically using OpenAI models via the Emergent LLM gateway and may be inaccurate or incomplete. The customer remains responsible for reviewing outcomes and for all decisions made based on AI output; the AI does not autonomously confirm bookings or take payments. Chat interfaces disclose that users are talking to an AI (EU AI Act transparency). Conversation data and knowledge-base content are not used to train third-party AI models under the providers' API terms.
9. Third-party services and sub-processors
The service relies on vetted providers listed in the published Subprocessor List (/legal/subprocessors): Emergent (hosting and database), OpenAI via the Emergent LLM gateway (AI responses), Resend (transactional email) and Stripe (billing). Google Calendar is used only when the customer connects it and can be disconnected at any time.
10. Intellectual property and customer content
AIMER and its licensors own the service, software and branding. The customer owns its business data, knowledge-base content and conversation data, and grants AIMER a licence to process that content solely to provide the service. No rights are transferred beyond what these terms state.
11. Availability and changes to the service
The service is under active development and provided in a launch phase. Features marked "coming soon" in the app (for example file uploads and voice) are not part of the service until released. AIMER may improve or modify features, provided core functionality is not materially reduced for paying customers without notice.
12. Warranties and liability
To be finalised with counsel: warranty disclaimers and limitations of liability. Indicatively, the service is provided "as is" during the launch phase, indirect damages are excluded, and total liability is intended to be capped at the fees paid during the 12 months preceding the claim. These limitation clauses require legal review before they take effect.
13. Suspension, termination and effect on data
The customer can stop using the service and delete the account at any time via Settings (Owner only); deletion erases the associated personal data, subject to statutory retention (e.g. bookkeeping for payment records). AIMER may suspend a workspace for material breach of these terms, security abuse or unlawful use, with notice where practicable. Data export is available in-app before deletion.
14. Changes to these terms, governing law and contact
Changes to these terms are versioned in the internal Legal Version Register and announced where material. Indicatively, Swedish law will govern and disputes will be handled by Swedish courts - to be confirmed at legal review. Contact: hello@getaimer.ai.
For legal and privacy questions during this draft period, contact hello@getaimer.ai. Final contact and data controller details will be published at launch.